FAQs: Your Top Pet Product Questions Answered

1. Q: How long does shipping usually take?

A: Shipping times vary based on your location:

  • To the North America: Most orders reach their destination within 12-20 business days.
  • To the EU & UK: Shipments typically arrive in 15-25 business days.
  • Other Worldwide Destinations: Your package will generally be with you between 15-30 business days.

Please note that while we do our utmost to ensure timely delivery, factors like customs clearances, public holidays, and other unforeseen global events might occasionally cause slight delays. 

We usually send out orders within 1-3 days. But during our super busy times, it might take up to 5 days to get everything ready for you. Thank you for your understanding and patience!

2. Q: Can I track my order?

A: While most of our products come with tracking, some items might not be trackable due to the shipping method used. If tracking is available for your order, you'll receive the tracking number in your shipment confirmation email.

3. Q: What if I receive a damaged item?

A: We're truly sorry to hear that! Please take a photo of the damaged item and send it to us within 48 hours of receiving the package. Once we verify the damage, we'll either refund you or send a replacement, as per your preference.

4. Q: Are the products safe for my pet?

A: Absolutely! We ensure that all products listed on our webshop are of high quality and safe for pet use. Additionally, we recommend reading the product descriptions and guidelines to ensure it's the right fit for your specific pet.

5. Q: Can I return or exchange an item?

A: We aim for 100% customer satisfaction. If you're not happy with your purchase, please contact us within 14 days of receiving the item. For more details on returns and exchanges, please refer to our Return & Refund Policy.

6. Q: How do I make a payment? Is it secure?

A: Our website supports various payment methods including credit cards and PayPal. All transactions are encrypted and secure. We prioritize your privacy and safety!

7. Q: I ordered multiple items, but received only one. Where are the rest?

A: Sometimes, items from the same order are shipped separately due to logistical reasons. Don't worry! The other items should be on their way and will arrive shortly.

8. Q: Is there a warranty on the products?

A: Warranty terms vary by product. Please check the product description for specific warranty information or contact our customer service for further details.

9. Q: Do you offer any discounts for bulk purchases?

A: We sure do! If you're looking to buy in bulk, please reach out to our customer service team. We'd be delighted to discuss a special discount for you.

10. Q: Are there any customs fees or taxes I should be aware of?

A: Import duties, taxes, and charges aren't included in the item price or postage cost. These charges are the buyer's responsibility. We recommend checking with your country's customs office to determine any additional costs prior to purchasing.