Terms and conditions

Terms and Conditions

Welcome to our dedicated pet products webshop. Our goal is to make the lives of pets and their owners more enjoyable with our carefully curated selection. By shopping with us, you agree to the following terms and conditions:

1. Introduction:

  • We're delighted to offer a curated selection of pet products. By using our shop, you signify your acceptance of these terms.

2. Account Registration:

  • Ensure the information provided during account setup is accurate. You're responsible for maintaining the confidentiality of your account details.

3. Ordering, Payment, and Delivery:

  • Upon placing an order, we endeavor to process and deliver it in a timely manner. Delivery times might vary, but we'll keep you informed. We accept various payment methods, as detailed on our site.

4. Returns and Refunds:

  • We emphasize sustainability and customer satisfaction. If a product doesn't meet your expectations, contact us, detail the issue, and provide a photo. We'll process a full refund. Then, if possible, consider donating or recycling the product.

5. Product Information:

  • We strive for accuracy in representing our products. However, there might be slight variations between the product you receive and its representation on our site.

6. User Content:

  • Sharing reviews, photos, or content means you grant us permission to use, share, and promote it. We always respect your privacy in this process.

7. Privacy:

  • Your privacy matters to us. Any data we collect is used to enhance your shopping experience and ensure smooth delivery. See our Privacy Policy for details.

8. Intellectual Property:

  • All content on this site, unless provided by users or stated otherwise, is ours and protected by international copyright laws.

9. Limitation of Liability:

  • We're passionate about delivering quality. However, we can't assume liability for every product aspect. Still, we're here to help and find solutions if any issues arise.

10. Changes to Terms:

  • As we grow and adjust, these terms might evolve. We'll keep registered users informed of significant shifts, but it's a good idea to revisit this page now and then.

11. Governing Law:

  • These terms are governed by EU laws, irrespective of where you're based.

12. Contact Information:

  • If you have questions or need further details on any aspect, feel free to get in touch through our Contact page.

Your continued patronage of our webshop means you accept and adhere to these terms and conditions.